Shipping policy
Logistics partners:
DHL
Deutsche Post
Assurance:
All packages are sufficiently assured for you without supplementary fees.
Duties
If you are ordering from outside of Germany you may have to pay import tax and duty charges. (Applies to none-EU countries.)
You may be asked to pay these once your order arrives in the delivery country.
Groundies GmbH are not liable for any import tax or duty charges issued by your country's national import office. Such charges are issued to the recipient and are not controlled by Groundies GmbH in any way.
Import taxes and taxes vary from country to country and they depend on the value of your order. If in doubt please consult your country's governmental or national import office website for further information.
Transport damages:
Please note the following proceedings:
Transport damages have to be objected directly upon receipt of merchandise with the assigned transport enterprise. Afterwards please inform us about detected transport damages. If you want to return the merchandise, please inform us beforehand by e-mail, fax or phone.